Privacy Policy

This Privacy Policy (“Privacy Policy”) applies to the use of the http://www.eastbankclub.com website located, at [http://www.eastbankclub.com] (the “Site”). The Site is owned, operated and maintained by East Bank Club Venture, an Illinois limited liability company (“EBCV”). This policy applies only to activities EBCV engages in on the Site and does not apply to EBCV’s activities that are “offline” or unrelated to the Site.

 

PROTECTING PRIVACY IS IMPORTANT TO US

Our policy is to respect the privacy of users who visit the Site. To ensure this, the following policy statement explains how the Site and EBCV collect information from you, as well as how it is used.

We use the information that we may collect about you for various purposes, including creating a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy.

 

DELETING YOUR ONLINE ACCOUNT

EBC members can delete their online account at any time. Deleting your online account will not terminate your East Bank Club membership.

To delete your account, use the EBC app and follow these steps:

  1. Go to My Account
  2. Select Preferences
  3. Under Advanced Options, select Delete My Online Account

 

MANAGING INFORMATION COLLECTED FROM THIRD PARTIES

The EBC mobile application allows members to register their account through third party services including Apple ID, Facebook, and Google to provide you with faster account linking and login options.

If you register using a third-party service, with your explicit permission we will obtain your name and your email address. We need this information to connect your existing account to the third-party service. No additional information will be collected from the third-party service.

You can unlink your third-party service at any time through our application by going to My Account > Preferences > My Social Media Accounts and selecting the service to disconnect. By choosing to unlink your third-party account, you will no longer be able to use that service to login to our application. You can always relink the third-party service by selecting the corresponding option from our application’s login screen.

PLEASE NOTE: Unlinking your third-party service account does not remove your member account information. If you would like to remove your data from the database, send an email requesting removal to memberaccounts@eastbankclub.com or by contacting 312-527-5800, extension 206.

IMPORTANT: Third party plugins and applications are operated by the third-party services themselves and are subject to their terms of use and privacy policies.

 

LOCATION SERVICES ON THE EBC APP

The EBC Mobile App uses Location Services to prompt Club and Garage check-in barcodes to appear in the app and create a quicker check-in experience for our members.

 

PASSIVE COLLECTION OF INFORMATION

While you are on our site, we may automatically track information related to your voluntary use of the Site. This voluntarily provided information may include, among other things, URL tracking information, user’s browser, user’s IP address, files viewed by the user and user’s path through the Site, date, time and frequency of accessing site and length of time spent reviewing certain features.

 

HOW COLLECTED INFORMATION IS USED

We use the information we may collect on our Site to respond to your requests for information or questions, to improve our site, to statistically analyze usage of our Site, to improve content and offerings on our Site, and, in general, to improve and evaluate our Site for our users. We do not share our information with individuals or entities that are not affiliated with EBCV.

 

PURCHASE OF PRODUCTS

You may buy and pay for products on the Site. If you make a payment, we need to gather information relating to the sale, including what you are buying, how you are paying, and if relevant where you would like the products shipped. However, we will use the transactional information only to complete a transaction, to provide you with an order history, and to facilitate future orders. We may also use information about the transaction for aggregate reporting, in which we summarize the data in a report that does not contain personally identifiable information.

 

SECURITY

EBCV takes appropriate and commercially reasonable steps to ensure data privacy and security through various hardware and software methodologies. However, EBCV cannot guarantee the security of any information that is disclosed online—no system is fault proof.

If the Site’s security is breached, EBCV may attempt to notify you electronically. By using the Site and providing personal information to us, you agree that we can notify you electronically. EBCV may post a notice on the Site if a security breach occurs.

Your account on the Site is password protected so that only you may use it.

 

COMMUNICATION WITH YOU

We may also use your contact information on file (including e-mail, fax, and phone) to communicate with you in relation to day to day administrative activities, such as freeze requests, gift card balances, online purchases and important product and service alerts.

 

MEMBER PUBLISHING AND FEEDBACK

If you provide EBCV with content for publishing or feedback, we may publish your user name or other identifying data. EBCV provides you with many ways to submit information on the Site, including your participation in discussion boards and forums, and posting questions for our employees. In each of these circumstances, EBCV gathers information from you.

Any personal information or other user content (e.g., messages, text, files, images, video clips, photos, audio clips, or other materials) which you post, submit, transmit, email, message, upload, share, store or otherwise make available on a discussion board or forum may be read, collected or used for any purpose by EBCV and other users of the board or forum. Be aware that anything you submit to EBCV through these services may be made public, so please remember not to include any information you want kept private. Information submitted to forums or our employees can be read, recorded, and used by third parties or by EBCV.

We are not responsible for the personal information or other user content you choose to post in discussion boards or forums. We reserve the right to restrict, disable, suspend or terminate your access to or use of all or any parts of the Site, without prior notice or liability to you.

 

SHARING OF INFORMATION

Information about our members is an important part of our business, and we are not in the business of selling it to others. We share member information under the following circumstances:

  • No Sale, Rental or Sharing of Personal Information: EBCV does not sell, rent, share, or otherwise disclose personally identifiable information from members for commercial purposes in violation of the commitments set forth in this Privacy Policy. The only time any information may be disclosed is in the circumstances described below.

  • Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include, without limitation, fulfilling orders, shipping packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results and links, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it or disclose it for other purposes, in violation of applicable Federal or state laws. However, we do not typically share our information with individuals or entities that are not affiliated with or providing services to EBCV.

  • Business Transfers: As we continue to develop our business, EBCV might sell or buy business units or lines. In such transactions, member information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing privacy policy. Also, if all or substantially all the assets of EBCV or any of its subsidiaries or affiliates assets were acquired, user information could be one of the transferred assets.

  • Protection of EBCV and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply the Terms of Use or other agreements, or protect the rights, property, or safety of the Site, EBCV, our members or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from members for commercial purposes in violation of the commitments set forth in this Privacy Policy.

In general, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded. Except as otherwise limited in this Policy, we may disclose, sell, trade, or rent such anonymous information to others without your consent.

 

OTHER SITES AND THIRD PARTIES

This Privacy Policy only addresses the use and disclosure of information we collect on this Site. While the Site may contain links to other web sites, please note that when you click on one of these links, you are “clicking” away from the Site to another web site. Other web sites accessible through this Site have their own privacy policies and data collection, use, and disclosure practices. Please consult each website's privacy policy. EBCV is not responsible for and does not control the policies or practices of third parties. EBCV strongly suggests that you review such third party websites’ privacy policies before providing any data or information to them.

 

YOUR SHARING OF ACCOUNT INFORMATION

For your protection, EBCV strongly recommends that you do not share your account information, passwords or code words with others. In addition, do not provide confidential information online, unless you initiated the contact, know the party which whom you are dealing, and provide the information through a secured channel. When conducting business over the Internet, we recommend using a secure browser and exit online applications as soon as you finish using them. If you become aware of any suspicious activity relating to your account, it is your responsibility to contact EBCV immediately.

Also, remember to log out from the Site and close your browser window when you have finished using the Site to ensure that others cannot access your personal information and correspondence.

 

BIOMETRIC INFORMATION POLICY

East Bank Club collects employee biometric information for purposes of recording hours of work. The biometric information that is collected includes fingerprints. East Bank Club will store this information in a manner that is the same as or more protective than the manner in which the Company stores and protects its other confidential information, including the use of encryption, passwords and other electronic security measures and maintaining physical copies expressing biometric information in a secured, locked file. The Company limits access to this information to only those individuals who must access the information in order to administer payroll, maintain the timekeeping system, or for other legitimate operational purposes. Moreover, the Company solely uses employee biometric information for the purposes noted above, and prohibits the sale, lease or trading of such information. Likewise, the Company prohibits the disclosure of biometric information unless: (i.) it first obtains the consent of the employee to whom the biometric information corresponds; (ii.) the disclosure is required by state or federal law; or (iii.) the disclosure is required pursuant to a valid warrant or subpoena. The Company discards biometric information when it no longer has a need for it. Biometric information used to confirm the identity of employees in order to limit access to locations or information is destroyed within three years after the employee’s employment with the Company ends or if the Company no longer needs the information.

Effective June 2020, East Bank Club no longer collects biometric information of employees for time-clock recording purposes.

 

TERMS OF USE, NOTICES AND REVISIONS

If you chose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and the Terms of Use, including the limitation of damages provisions and application of law of the State of Illinois. We reserve the right to refuse services, terminate accounts, remove or edit content (including, without limitation, forum posts, blog comments, product reviews, etc.), or cancel orders in our sole discretion. If you have any concern about privacy on this Site, please contact us at memberaccounts@eastbankclub.com with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy and the Terms of Use are also subject to change. Please check back periodically, as this Policy may change from time to time. However, we will provide notices to the email address that we have for your account. You agree that such notice shall be sufficient to inform you of any amendments or updates to this policy. Moreover, you agree to update the email account on file with EBCV to ensure that it has the most active and current email account on file.