Mission Statement

To help our members live well.

Core Values

Service

We make every effort to satisfy and delight our members and their guests by treating everyone as an important person and by providing them with the absolute best.

Quality

We ensure all products and services meet or exceed the expectations of members and their guests, and we promote creativity and innovation for continuous improvement.

Integrity

We do what is right by treating others with honesty, respect and fairness.

Service Standards

Excellence

Help members live well by providing them the absolute best
• Deliver a world-class experience to members.
• Provide exceptional attention to the needs of members.

Professionalism

Leave lasting impressions that satisfy and delight our members
• Extend a warm welcome by greeting and recognizing each member with a smile and sincere hello.
• Be courteous, genuine and mindful of the well-being of members and guests.
• Use exemplary communication to meet or exceed the expectations of members.

Empowerment

Take care of members by treating everyone as an important person
• Use your best judgment within Club guidelines to do what it takes to satisfy members.
• Take initiative and deliver a “what can I do” attitude to accommodate reasonable requests.

Presentation

The employee, the team and the Club
• Look your personal best everyday and be aware how you appear to members.
• Present yourselves as a team by supporting your co-workers so together you can provide great service to members.
• Maintain the Club’s gracious atmosphere.